This page is a draft and has not yet been legally reviewed
This content was prepared by DevviTech as a starting point and must be reviewed by a qualified solicitor or CQC compliance consultant before being relied upon or published as final. It should not be treated as legal advice.
Who we are
FT Care Agency (“we”, “us”, “our”) is a CQC-registered domiciliary and live-in care provider based at Victoria Works, Victoria Road, Bexhill-on-Sea, East Sussex TN39 3PD. This policy explains how we collect, use and protect personal data in line with UK GDPR and the Data Protection Act 2018.
Information we collect
We may collect the following types of personal data:
- Contact details (name, address, phone number, email) submitted via our website enquiry and job application forms
- Care-related information provided during assessments and ongoing care delivery, which may include special category (health) data
- Employment and recruitment information submitted by job applicants, including CVs where uploaded
- Website usage data collected via cookies and analytics tools
How we use your information
We use personal data to respond to enquiries, arrange and deliver care services, process job applications, and meet our legal and regulatory obligations, including those required by the CQC.
Legal basis for processing
[CLIENT/LEGAL TO CONFIRM] — typically consent, contract, and legal obligation, with special category health data processed under an appropriate condition such as health or social care purposes.
Sharing your information
We do not sell personal data. Information may be shared with regulatory bodies (such as the CQC), healthcare professionals involved in a client’s care, and trusted service providers who support our operations, subject to appropriate agreements.
Data retention
[CLIENT/LEGAL TO CONFIRM] — retention periods for care records and recruitment data should reflect CQC and employment law requirements.
Your rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.
Contact us
For any questions about this policy or how your data is handled, contact us at admin@ftcareagency.co.uk or 01424 212199.
Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
